Terms of Service

1. Agreement and website use

These Terms of Service (“Terms”) are between you and Divine Mercy Delivery LLC (“DMD,” “we,” “us,” or “our”). By using divinemercydelivery.com, you agree to these Terms and our Privacy Policy. If you submit for an organization, you represent that you are authorized to do so.

The website provides general information and a way to request contact. It is not medical, pharmacy, legal, safety, or regulatory advice. You may not misuse the site, submit unlawful or misleading information, interfere with security, or attempt unauthorized access.

2. Service acceptance and customer responsibilities

Availability, coverage, pickup windows, price, and handling capabilities must be confirmed for each service. If an accepted quote, work order, business associate agreement, or other signed service agreement conflicts with these website Terms, the signed agreement controls for that delivery.

The customer and shipper must:

• provide complete and accurate pickup, destination, contact, timing, item, quantity, value, and handling information;
• lawfully possess and tender each item and identify every hazard, temperature range, security need, chain-of-custody step, or recipient-verification requirement before acceptance;
• properly classify, package, mark, label, seal, and document the shipment unless a signed agreement expressly assigns a duty to DMD;
• ensure pickup and delivery locations and recipients are authorized, accessible, and ready at the agreed time; and
• comply with all laws, manufacturer instructions, professional standards, and payer or facility requirements applicable to the item.

3. Medical specimens, infectious substances, and occupational safety

Federal hazardous-material rules can apply to infectious substances and specimens. Where applicable, shipments must comply with U.S. Department of Transportation and Pipeline and Hazardous Materials Safety Administration requirements in 49 CFR Parts 171–180, including classification, packaging, hazard communication, documentation, and training obligations.

DMD may refuse any leaking, damaged, inadequately packaged, unidentified, or noncompliant item. Category A infectious substances, regulated medical waste, sharps, select agents, radioactive material, dry ice, or any other regulated hazardous material are not accepted unless DMD expressly confirms the exact material in writing and all required authorization, training, packaging, documentation, equipment, and emergency procedures are in place.

Where workers may reasonably experience occupational exposure to blood or other potentially infectious materials, applicable safeguards under OSHA’s Bloodborne Pathogens Standard, 29 CFR 1910.1030, must be followed.

4. Medications, regulated drugs, and medical products

Pharmacy and medication delivery is available only for lawful shipments from authorized parties to authorized recipients. The customer remains responsible for dispensing, labeling, prescription validity, patient counseling, product integrity, and all pharmacy-board, Food and Drug Administration, Drug Enforcement Administration, and state-law requirements unless a signed agreement lawfully assigns a specific duty to DMD.

The federal Drug Supply Chain Security Act imposes tracing and other requirements on covered prescription-drug trading partners and licensing/reporting requirements on certain wholesale distributors and third-party logistics providers. Nothing on this website represents that DMD is a pharmacy, wholesale distributor, dispenser, or federally reportable third-party logistics provider. A service requiring such status will be accepted only after the necessary authorization and written allocation of responsibilities are verified.

Controlled substances are accepted only if the proposed transport is lawful, expressly confirmed in writing, and supported by all required registrations, custody controls, recipient verification, records, and security procedures.

5. Privacy, HIPAA, and confidential information

Do not put patient names, medical records, prescription details, or other protected health information (“PHI”) in the public website form. A courier acting only as a transport conduit may fall outside HIPAA’s business-associate definition in limited circumstances. If a proposed service requires DMD to create, receive, maintain, or transmit PHI as a business associate rather than merely transport sealed material, the parties must sign an appropriate business associate agreement before that activity begins.

6. Temperature control and chain of custody

“Temperature-controlled” service applies only when expressly confirmed in writing. The service confirmation must identify the required range, packaging, conditioning, monitoring method, excursion procedure, custody records, and responsibility for validating the shipping system. No website statement guarantees a particular temperature, validation standard, or regulatory qualification.

DMD will follow agreed handoff and custody procedures. The customer must promptly inspect delivery condition and report any visible damage, seal issue, shortage, temperature excursion, or delivery discrepancy under the applicable service agreement.

7. Cargo, vehicles, and delivery conditions

Cargo must be safely contained and secured. When federal motor-carrier rules apply, DMD and the customer will comply with applicable Federal Motor Carrier Safety Administration requirements, including cargo securement rules. DMD may select appropriate routes, vehicles, personnel, and qualified partners consistent with the confirmed service.

Pickup and delivery estimates are not guarantees unless expressly stated in a signed agreement. Weather, traffic, road closures, mechanical failure, facility delays, government action, emergencies, and other events beyond reasonable control may affect timing. DMD will communicate material delays when reasonably possible.

8. Prohibited and refused items

Unless expressly accepted in a compliant written agreement, do not tender illegal goods, cash or negotiable instruments, firearms or explosives, live animals, human remains, leaking materials, uncontained sharps, radioactive materials, hazardous waste, controlled substances, Category A infectious substances, or any item requiring a license, equipment, training, or permit that has not been verified. DMD may inspect outer packaging, pause, return, isolate, or refuse an item when reasonably necessary for safety or compliance.

9. Charges, cancellations, claims, and liability

Rates, payment terms, cancellation charges, declared-value options, insurance, claim deadlines, and responsibility for loss or damage will be stated in the accepted quote or service agreement. The customer is responsible for charges it authorizes and accurate declared value information.

To the fullest extent permitted by law, DMD is not liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising only from use of this website. Nothing in these Terms limits liability that cannot lawfully be limited. Delivery-specific liability is governed by the accepted service agreement and applicable law.

10. Intellectual property and third-party resources

The site design, text, graphics, and branding belong to DMD or its licensors and may not be copied or commercially reused without permission. Links to government or third-party resources are provided for convenience; those organizations control their own content and practices.

11. Minnesota law and changes

Minnesota law governs these Terms without regard to conflict-of-law principles. Any dispute arising solely from website use will be brought in a state or federal court with jurisdiction in Minnesota, unless applicable law or a signed service agreement requires otherwise.

We may update these Terms for future website use or requests. The date at the top identifies the current version. Changes do not retroactively alter an already signed service agreement.